![]() The authors propose a heuristic framework describing script activation, selection, instantiation with case-specific details, and application to guide development of the management plan. The authors empirically identified six key features (components) of management scripts: the problem (diagnosis) management options preferences, values, and constraints education needs interactions and encounter flow. ![]() Management scripts varied in quality (in content, sequence, flexibility, and fluency) and generality. Management scripts appear to differ substantially from illness scripts. Management scripts are precompiled conceptual knowledge structures that represent and connect management options and clinician tasks in a temporal or logical sequence.
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